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The Evolution of the Employee Experience


On May 4, we hosted a Culture Panel Discussion for our local customers. The Employer – Employee relationship continues to evolve, changing how we execute recruitment, retention, people development, and performance management. The objective was to share ideas and learn from each other. We gathered five C-Level local leaders from a variety of industries to be a part of the panel and invited Quantum Workplace to moderate this lively discussion.

Based on the packed room and the questions popping up from across the room, this “hot” topic is definitely not simply a trend. All culture-centric organizations are either undergoing a culture change or deliberately trying to preserve their culture. Despite the diverse industry, background, and company size, the panelists agreed on many topics.

Here are four discussion points that resonated with me:

Integrity & Ethics – Decision Making

The most important take away was that an organization’s strategy needs to be aligned with culture.  Sustainable, healthy culture is based on the behavior of doing the right thing when no one is watching.  How you treat your internal employees and your customers is your culture. This may sound elementary, but when execution and decision making are based on a goal or the bottom line with no regard for culture or values, no one will buy into culture. Leaders get what they value.

Millennials – They Get a Bad Wrap

Every generation has its challenges, but we always adapt. The key is to hire people passionate about your company’s business and culture regardless of age, then find and develop their strengths. Yes, they want to understand their career path options and may require extra communication. But maybe we should have been communicating more before they ever came into our workplace.

Ping Pong Tables and Flip Flops – So What!

These things may be nice to have, but they are not indications of a healthy culture. Culture is the behavior of everyone in the company. One panelist stated that he knows of an organization that bought a foosball table but then watched to see who was playing and got upset the employees weren’t working.

Performance Management

Ongoing open dialogue and “SAFE” mentor programs help new hires and employees who may be struggling buy into the culture and find ways to elevate performance. Happy employees result in happy customers.

A healthy culture definitely has a tangible impact on recruitment, retention, productivity, employee engagement, and the bottom line. An intentional, thoughtful approach with never-ending transparent communication were additional common themes shared by all of the panelists.

 

Chris Carlson, Managing Director
Chris is an experienced executive in the staffing industry. She has developed operational analyses, implemented programs /compensation plans, and has assisted hundreds of firms streamline processes and upgrade the competencies of their workforce. Finding innovative ways to generate new business, isolate top talent, and build teams is her passion. She has designed and executed many successful strategic marketing /recruiting plans and promotions. Chris began her career at Aureus Group, a full-service professional recruiting firm, in 1994 and currently serves as the Managing Director of Aureus Group specializing in the Finance and Accounting, Information Systems, and Executive Leadership roles in all industries including; Healthcare Administration, Banking, Finance, Insurance, Commercial Services, and Manufacturing

In addition, Chris is a Certified Professional Consultant, and has an Executive Masters of Business Administration degree from the University of Nebraska at Omaha.

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