relationship management

Understanding the Four Attributes of Emotional Intelligence – Part 4: Relationship Management

We have reached the final installment of this blog series on Emotional Intelligence. This installment will focus on relationship management and how self-awareness, self-management, and social awareness are building blocks of relationship management.

Emotional intelligence is comprised of four attributes:

    • Self-Awareness: recognizing your strengths and what is left to learn
    • Self-Management: the ability to manage impulses and quick responses
    • Social Awareness: the ability to observe body language and moods of others in an effort to respond appropriately
    • Relationship Management

In the article Relationship Management an Emotional Intelligence Imperative, relationship management is defined as “using your awareness of your own emotions and those of others to manage interactions successfully”. All relationships take work. As discussed by Bradberry and Greaves, “working on a relationship takes time, effort, and know-how. The know-how is emotional intelligence”. By utilizing the strategies learned in improving your self-awareness, self-management, and social awareness you will be able to successfully develop your relationship management.

So how can you improve your relationship management? Here are a few things to consider:

  • Enhance your natural communication style. Think about your interactions with others and how you typically communicate in both relaxed and stressful encounters. Be honest with yourself and identify a few positive and negative communication traits you possess. Make a conscious effort to incorporate the positives more and the negatives less.
  • Take feedback well. Receiving feedback can, at times, be difficult but it is the perfect opportunity to learn and improve. When receiving feedback, pause and process what the other person is offering. Use your self-management and don’t jump to a quick response you may regret.
  • Don’t avoid the inevitable. There are some people that just simply get under your skin. There are times you have no choice but to interact with these individuals, especially in a work environment. Do not avoid the individual or situations that require you to interact with this person. Instead, face the situation head on using your self-awareness, self-management, and social awareness strategies. It may be uncomfortable at first but over time it will become easier.

Remember that you are one half of any relationship; personal or business. You share half of the responsibility in order to strengthen meaningful, positive relationships.

“Knowing yourself is the beginning of all wisdom” ~Aristotle

You may review previous installments by visiting the links below:



Social Awareness

Becca Usher

Becca joined Aureus Group Healthcare Leadership in September 2013 and has more than 15 years of experience in the healthcare industry. With experience on the provider, payer, and insurance broker sides of healthcare, she possesses the operational, clinical, and regulatory knowledge necessary to adequately assess and screen candidates. As a recruiter, Becca focuses on healthcare administration searches across the United States with a priority focus in the Midwest. Becca graduated from East Carolina University in Greenville, NC with a bachelor’s degree in exercise sport science. She also earned a Master of Healthcare Administration as well as an MBA from the University of Maryland University College in Adelphi, MD.

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