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Outsourced IT provides added benefits

Midlands Business Journal - March 13, 2015

As technology gets more complicated, companies are outsourcing IT and help desk services to keep up on all the moving parts. Linda Aughenbaugh, recruiting manager of the Aureus Group, Systems Division, said that a small or medium-sized business often has limited resources for finding the talent to support an internal help desk. “Aureus Group assists firms which provide help desk and IT outsourcing by recruiting skilled IT professionals for their teams,” she said. “We are able to provide help desk professionals on a contract basis.” Help desk positions are a stepping stone and training ground for people new to IT or recent IT grads. “They may spend a year or two on the help desk and then will be ready for a more challenging IT job creating the need to backfill their position. It’s a high-turnover role because of this and requires constant recruiting,” she said.